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Do law firms deliver the experience their clients really want?

13.11.2017 Customer insights, customer service, Research 0

Following on from our last blog where we talked about positive customer service, we’ve been reading a White Paper published by LawNet on the importance of understanding the customer journey in the legal sector.   In a world where customer expectations are high across all sectors, and...

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Customer Service – “Pain” or “Pleasure”?

03.10.2017 Customer insights, Customer journey mapping, Research 0

In this age of growing distrust of large corporations, I’m forever reading about poor customer service, so it’s hugely refreshing to be able to talk about a positive experience I had with easyJet, flying home from my recent summer holiday. A lifting magnet is a...

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researchoxford1 Research Oxford @researchoxford1 ·
5 Apr

It's with pleasure that I am transferring Research Oxford's Twitter account to Magda Charlton who'll be taking the lead at Research Oxford on all things research & evaluation going forward. Thanks for following and engaging. You can still find me (Louise Wheeler) @coachingxford

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researchoxford1 Research Oxford @researchoxford1 ·
25 Mar 2021

Excited to be doing research to inform the design of a place-based Leadership Development Programme for the third sector in #Oxon. We'd like input from all potential participants. It takes <10 mins. Have your say https://www.smartsurvey.co.uk/s/CLOREOXON2021/
Findings published May!

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