Member survey

Delivery of key insights to a professional membership organisation helping to understand views, and priorities of members and inform strategic plans.

The challenge

BISA is a professional membership organisation and a leading voice in International Studies in the UK and abroad. It needed to ensure its new strategic plan focused firmly on delivering what was most important to its broad range of members. Up-to-date, evidence-based insights were required on a number of key topics in a short time frame.

Our approach

I worked closely with BISA’s Director to:

  • Design and host a user-friendly on-line survey;
  • Maximize response rates using a range of tried and test techniques;
  • Monitor results in real-time;
  • Deliver a report and presentation of findings and recommendations to the Board of Trustees.

The result

BISA could confidently make strategic decisions about delivery of their key services for the coming year and beyond, identify ‘red flags’ for attention and potential new opportunities to explore further.


Interested in finding out more?

We developed a great partnership with Research Oxford. They listened, took the time to understand our Association and put together a first-class survey that gave us great insight into our membership. They were a pleasure to work with. Thank you so much.

– Juliet Dryden, Director, British International Studies Association (BISA)